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GP Responsibilities

    • All patients have a Named GP who is responsible for patients' overall care at the Practice. Contact the Practice is you wish to know who this is, and if you have a preference to which GP that is the Practice will make reasonable efforts to accommodate this request.

    • You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.

    • Respect for religious and cultural beliefs will be honoured.

    • Normally we will answer the telephone proptly and courteously.

    • You have the right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness, etc.). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.

    • Home Visits will be made when requested and if a doctor feels that you are not well enough to attend the Surgery. The final decision rests with the Doctor.

    • We may give you test results when you telephone the Surgey for them. or you may be asked to make an appointment with the Doctor to discuss them.

    • If your Doctor believes that you need a second opinion, then they will arrange this.

    • You will be given a time to see your Doctor in accordance ith the system used in the Practice. If there is a substantial delay for any reason, you will be given an explanation.

    • Repeat prescriptions will normally be ready within two working days for collection from the surgery, or three working days for collection from your local pharmacy, following your request arriving at the Surgery.

    • Routine referral sletters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the Doctor. Urgent referrals for Hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.



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