GP & Patient Responsibilities

GP Responsibilities

  • All patients have a Named GP who is responsible for patients' overall care at the Practice. Contact the Practice is you wish to know who this is, and if you have a preference to which GP that is the Practice will make reasonable efforts to accommodate this request.
  • You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
  • Respect for religious and cultural beliefs will be honoured.
  • Normally we will answer the telephone promptly and courteously.
  • You have the right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness, etc.). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
  • Home Visits will be made when requested and if a doctor feels that you are not well enough to attend the Surgery. The final decision rests with the Doctor.
  • We may give you test results when you telephone the Surgery for them. or you may be asked to make an appointment with the Doctor to discuss them.
  • If your Doctor believes that you need a second opinion, then they will arrange this.
  • You will be given a time to see your Doctor in accordance with the system used in the Practice. If there is a substantial delay for any reason, you will be given an explanation.
  • Repeat prescriptions will normally be ready within two working days for collection from the surgery, or three working days for collection from your local pharmacy, following your request arriving at the Surgery.
  • Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the Doctor. Urgent referrals for Hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.

Patient Responsibilities

  • If you do not know your assigned GP, who is responsible for your overall care at the Practice, please ask a member of the team when next visiting the Surgery.
  • We ask that you treat our Doctors and all Practice Staff with courtesy and respect.
  • The first two hours of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.
  • You are responsible for your own health and that of your children. Please take the advice given to you at the Practice.
  • Let us know immediately if you change your address, name or any of your contact details. Remeber to include your phone number and postcode.
  • Please speak to a member of staff if you wish to see your medical records. This can be arranged with your Doctor. All requests must be in writing.
  • Please contact the Surgery between 08:00 and 10:00 to request a Home Visit during the day. Please make all efforts to attend appointments rather than request a visit.
  • If tests are ordered for you, please ask your Doctor or a member of Staff about receiving the results.
  • You can discuss ant medical matter with the Doctor, incliding asking for a second opinion.
  • Please let us know if you cannot attend an appointment as soon as possible. This appointment can be offered to another patient.
  • Please familiarise yourself with the procedure for obtaining repeat prescriptions.
  • Where an appointment or acknowledgement of a routine referral for an hospital appointment is not received within six weeks, contact the Hospital concerned.