COVID-19: Appointments at Ringwood Medical Practice
‘As a result of heightened concerns around COVID-19, practices locally are increasing the use of online consultations and telephone triage to support infection control and protect patients and staff. We will be doing this at Ringwood Medical Practice.
Some practices routinely manage their demand in this way already. What this means is that all appointments will initially be a phone call with a clinician who will then arrange an appointment if it is clinically appropriate to see you. This will allow us to provide a high level of care to those patients who need clinical input in a more time efficient way.
To manage the increased number of patient contacts, we may also need to reschedule some routine appointments that are not time critical. This will be discussed with you if appropriate.
Thank you for your support at a time we are dealing with an ever changing environment.’
All consultations are by appointment which can be made in person, online or by telephone between 08:00 and 18:30. Where possible the appointment will be with your own doctor.
The following options are available to you:
- 1 Week Ahead - These appointments are bookable one week in advance, to the day. These are bookable via the telephone or via our online booking system; SystmOnline.
- Triage Appointments - The surgery operates a triage system between 08:00 and 11:00 daily, for those patients who require medical advice on the day. The receptionist will ask a few details about your call and place you on the doctors' triage list. This will assist the doctor with prioritising calls and offering an appointment if necessary. Please help us by being available for a return call. The doctor will respond that day. Calls are dealt with in order of priority.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a text message service available to all our patients which allows you to receive confirmations and reminders about your upcoming appointments, along will health promotion information and information regarding clinics.
You will need to register for this service by completing one of our consent forms.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Ringwood Medical Practice is registered as a training practice and supports newly qualified doctors under the supervision of Dr Rachel Barrass-Stones and Dr Kate Knight.
Dr Anne Wilson and Dr Alistair McHardy supervise our medical students from Southampton, Oxford, Brighton and Sussex Medical Schools.
Occasionally you will be asked if you would mind seeing your doctor with a medical student present. You are quite at liberty to decline if you would prefer to see your doctor alone.
It will sometimes be necessary for the doctor to ask for a chaperone to sit in on a medical examination. This is for the protection of both doctor and patient. A patient can request a chaperone to be present during their examination. Full details are held in the policies and procedures file available from reception.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Home visits are at the discretion of you Doctor. Please do not ask your Docotor to visit you at home unless you, or a family member, are genuinely too ill to come to the Surgery. A rash or temperature does not prevent you from coming to the Surgery and will not endanger other. Simply tell the Receptioist upon arrival.
If your condition, or your family members condition, does require a Home Visit, please let us know before 10:00 that morning.
You can be visited at home by a Community Nurse, if you are referred by your GP. You should alos be visited by a Health Visitor if you have recently had a baby, or if you are newly registered with the Practice and have children under the age of 5 years old.
Extended Access Appointments
Partnering Health Limited are offering a wide variety of extended access appointment times, with a range of clinical staff, on the ground floor of Ringwood Medical Centre or at Lymington Hospital. These clinics run every evening and during the weekends, please see below for a breakdown of these appointments.
Please note: In order of us to book you in to any one of these appointments we will need to electronically share your medical record electonically (please CLICK HERE for more information) with Partnering Health Limited. This will enable both organisations to provide continuous and consistant care. We can only do this with your permission, and you can revert this back at any time, at your discretion.
If we are running to capacity and cannot offer you an appointment that day you will be offered one of the following:
Ringwood Medical Centre: Appointments+
Monday to Friday: 18.30-21.30
Appointments are available with a variety of clinical specialists, including: a GP, a Practice Nurse, a Mental Health Practitioner, a Universal Care Practitioner and a Physiotherapist, each working a specific day.
Appointments are available with a GP or a Physiotherapist during the morning or afternoon, respectively.
Appointments are available with a GP throughout the morning.
Lymington Hospital: Appointments+
Monday to Friday: 18.30-21.30
Appointments are available with a variety of clinical specialists, including: GPs, Practice Nurses, Mental Health Practitioners, Universal Care Practitioners and Physiotherapists.
Saturday and Sunday: 08.00-22.00
Appointments are available with a GP throughout the day, and with a Practice Nurse, an HCA or a Physiotherapist during the morning.
Running alongside this service is the Urgent Treatment Centre at Lymington Hospital, open from 08.00-21.00 daily.