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Welcome to Ringwood Medical Practice

We hope that you find this website helpful and informative. This website is designed to inform you of the service we currently offer and the Staff and Clinicians who are here to help you with your medical needs.

Ringwood Medical Practice is dedicated to providing a high quality of service in a caring environment. Our building offers easy access for disabled patients, and we are Dementia and Learning Disability Friendly.

We form part of the of the Avon Valley Primary Care Network, alongside the Hampshire & Isle of Wight Clinical Commissioning Group, which covers a wide area of the New Forest.

A MESSAGE FOR OUR PATIENTS

In order to help our patients we can offer the following advice when it comes to staying in contact with us. Any queries regarding medical conditions that require clinical contact or intervention must come through the correct channels so they can be dealt with appropriately and in a timely manner:

Use our eConsult* service if you need to contact your GP for medical advice. Please see below.
For any administration and all other enquiries, email hiowicb-hsi.ringwoodmc-admin@nhs.net
For any prescription requests use your SystmOnline login, NHS app, or email hiowicb-hsi.ringwoodmc-scripts@nhs.net

*If you wish to submit photographs for your GP to view ahead of time and then contact you please use our eConsult system, found below. Only submit photographs via email if your GP has requested that you do so for clinical reasons or, to help with your consultation. Include your Name and Date of Birth and the name of the GP who requested them.

Thank you for adapting so quickly to these new ways of working – it has been the drastic, yet fundamental, change needed to ensure the safety of you and our staff.

Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need.

This is why we ask you to continue what you have been doing to access your GP service.

Please do not visit the GP practice without an appointment.

Instead call the practice or go to our practice website. You can speak to a GP or nurse over the phone, email or have a video consultation. This will often mean to get to see the right person to help you, much quicker.

If a doctor or nurse does need to see you in person then you will be given an appointment to attend the practice.

Only coming in to the surgery with an appointment means:

you will get seen promptly
you are reducing your risk by avoiding a waiting room
you are helping to keep staff healthy and safe
The practice is able to maintain a clean environment and protect you

If you have any comments, questions or concerns, then please do get in touch with us to let us know how we can support you.

Thank you once again for your support and understanding as we all adapt to a new way of working. More information can be found at bottom of this page.

Kind regards

Mr Andy Hallowell

Practice Manager, Ringwood Medical Practice

The Partners at Ringwood Medical Practice would like to inform you that they cannot issue medical exemption letters for anyone who feels they should be excluded from wearing a face covering, on medical grounds.

eConsult

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and sign post patients to the right place at the right time for their care. Live in over 1200 NHS practices, eConsult gives millions of patients access to their own GP online.

How does eConsult work

eConsult is easy for patients and practices. eConsult lets your patients consult with their own NHS GP online by completing a quick form that is sent and reviewed by the practice. We can also direct the patient to self-help, pharmacy advice and local self-referral services.

Benefits

It takes GPs only 2-3 minutes to process an eConsult, and research shows that 70% of requests are closed without the need for a
face-to-face appointment. Your patients can get NHS based help via eConsult anytime, even outside of surgery hours.

Click the banner above to get started.

Please note:

The eConsult service is not monitored outside our normal surgery opening hours.

Any eConsult request you submit outside of our normal surgery opening hours will not be read by a doctor until we open the next working day. For example, if you submit your request on a Friday afternoon, this may not be actioned until the following Monday.
NHS 111 can help if you have an urgent medical problem when your GP practice is closed. Dial 111 on any phone for advice, or visit the NHS 111 website - 111.nhs.uk.
Remember to call 999 at any time in a medical emergency. This is when someone is seriously ill, or injured, and their life is at risk.

NHS Healthier Together

The NHS Healthier Together app has been designed to allow you to access care for your child much more easily. If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, your surgery may offer you the option to use the app to directly inform them about your child’s symptoms. They will then contact you to decide what needs to be done. And if you are seeking help when your GP surgery is shut, it will direct you to NHS 111. Lots of other parents have already downloaded it and have found it extremely useful.

Click either link below to download the app from the Google Play Store or Apple App Store.